You can often need to return items due to problems with size,fit, quality,color, or delivery, and thus you should be able to get a refund or a replacement.

A cancellation occurs when a consumer returns an item purchased on an e-commerce website. This could be due to poor quality or faulty product . Products that do not meet the requirements as advertised on the website at the time of purchase, or it could be that the consumer found the same product with same quality for a lower price elsewhere.

A refund policy of an E-commerce platform states that if a consumer is unhappy with a product or service, they will return it and receive a refund for the amount paid at the time of purchase. In certain situations, the consumer has a time period beyond which they cannot return the product, such as 7 days or 40 days from the date of delivery.